Do you find yourself answering the same questions concerning your association every other day? If so, save yourself some time by adding a FAQ page to your organization’s website. This allows your members and potential members to quickly find information. Once you have decided to add this section to your website, start to compile a list. If people are asking you how much dues are per year, add it to the FAQ page. Even if the information is on another page of your website, it will not hurt to duplicate the information. Here are some questions to get you started!
· What does your organization do?
· How much are membership dues?
· How do I join?
· How do I access my account?
· How can I renew my membership?
· How can I sign up for the email newsletters?
· When are the meetings?
· Can I attend meetings and events without being a member?
Providing a place for people to quickly get their answers will save you many emails and phone calls and will make the organization seem more established. If people cannot find the answers, they may also give up. You can always add questions or make revisions as things change in the organization. You won’t regret taking the time to set this up for your organization.