Having faith in someone or something is defined as having confidence and trust without proof. But how does this translate to an employee/employer relationship? With many organizations and businesses taking advantage of Independent Contractors and Virtual Assistants, it is worth considering how you will measure the success of someone working for you…when they aren’t in front of you. Gone are the days of the mighty boss hovering over their employees as they work.
Frankly, that’s just a waste of time!
Set up a system to track progress, but don’t rely on it completely. Your Assistant shouldn’t spend too much time documenting activities, but they should keep records. There are numerous reasons why this information can come in handy. Not only is it a way for you to track projects without speaking with your Assistant on a daily basis, but it is also a great way for them to keep themselves accountable. That is something everyone needs, not just a Virtual Assistant. Our team uses MyHours. It’s an online program that easily tracks time, projects and clients, PLUS the information can easily be exported for regular evaluation.
Having a comprehensive plan for how to communicate can also help things run smoothly. Many people need a steady stream of communication in order to build trust, and there is nothing wrong with that. Clients vary from requesting monthly meetings with their VA, to weekly, to a quick overview email at the end of the day. If a VA is required to reply within 24 hours, this needs to be a clear expectation.
Like any employee, there will likely be a transition when starting to work with a VA or offsite Assistant. Systems will be put into place, adjusted, and evaluated. But in no time, your VA will be getting more done for you than you ever imagined! You’ll wonder how you survived without them, and what took you so long to hire your VA! Just remember, you hired them so you could get more work done. Don’t waste your time checking in constantly, unless you have concerns that need to be addressed. You have just given yourself the gift of time, now what are you going to go do with it?